Returns & Refunds

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Please note that you are responsible for any return shipping charges, and shipping condition. We are not responsible for any item that is lost or damaged.

    For any return question, please contact us at hello@lindamaejewelry.com.

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items

    All sale items are FINAL. No returns or exchanges for discounted products or gift cards.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds

    All returns are subject to 10% restocking fee. This restocking fee is to cover cleaning and sanitation process of all returned jewelries.

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.